The documentary series which goes behind the scenes at Britain’s biggest and busiest international airport continues its new run this week. London’s Heathrow is the busiest airport in Europe, and remains among the top ten busiest airports worldwide in terms of passenger traffic.
The second episode takes a look at the challenges of accommodating travellers who are connecting between two flights – a third of all passengers at Heathrow. Passenger experience manager Jawad (pictured above) battles a language barrier to get 72 Chinese tourists to their connecting flights to Lisbon, but with only one translator available it proves difficult to keep the group together. Elsewhere, the Metropolitan Police’s dedicated sniffer dog unit – including Buster and Paddy – gets put to the test on a training exercise. Finally, water services engineers Jon, Vic and Scott are given the unenviable task of cleaning a sewage tank at midnight, before hunting for a sewage leak in the 500-mile labyrinth of pipes under Heathrow.
The airport’s history began in 1929 as a small airfield on the edge of the tiny village of Heathrow, surrounded by farms and market gardens. Lying 14 miles west of Central London, it now covers an area of nearly five square miles. In this new series, cameras go behind the scenes during what turned out to be Heathrow’s busiest year ever, with more than 76 million passengers passing through. The programme follows Heathrow’s army of 76,000 staff as they transport 200,000 passengers a day in a never-ending race to get thousands of planes away on time.
Heathrow: Britain’s Busiest Airport Episode 2 airs on Wednesday 17 May 2017 at 9.00pm on ITV