The carefully managed order of Melbourne Airport is set to fracture this week on Network 10’s Airport 24/7. The new documentary series, which looks at the inner workings of Australia’s busiest 24-hour travel hub, drops its third episode, Customer Service, on Thursday, June 19, at 7:30 PM AEST, and the title feels decidedly ironic given the circumstances.
This week’s fly-on-the-wall perspective centers on Duty Manager Dan as he contends with a perfect storm of operational failures. The holiday rush is at its peak, flooding the terminals with passengers, but the pressure cooker environment gets a further jolt when the self-check-in system goes down. What follows is a scramble to manage mounting passenger frustration while keeping thousands of travelers moving.
Just as the technological headache reaches a breaking point, the situation escalates when a medical emergency unfolds aboard an incoming flight, forcing emergency responders to coordinate a high-stakes response on the tarmac. The episode pivots from logistical chaos to a matter of life and death, demonstrating the broad range of crises airport staff must handle daily.
Narrated by Susie Youssef, the series continues to grant access to the restricted zones and high-pressure command centers that keep Melbourne’s 35-million-passenger-a-year operation running. From baggage handlers to air traffic controllers, the show gives faces to the unseen workforce responsible for navigating the daily grind of modern air travel.
Airport 24/7 airs Thursday, June 19, at 7:30 PM AEST on Network 10.
